Roller Banner Terms & Conditions

We work hard to make sure you order is produced to our high standards. In the unlikely event that you find something wrong, please contact us and explain the issue. We’ll do our best to resolve it to your satisfaction.

If you’ve uploaded your own design, once you’ve checked out your order will begin our automated production process. As we’re manufacturing something just for you, it’s not possible to cancel your order once we begin.

If you’ve uploaded your own design please check your design carefully before you confirm your order. please check all telephone numbers, dates, times, addresses, prices and spelling before you order. If you spot an error after you’ve ordered, then we’re sorry that we won’t be able to rectify it.

Orders are made to your specification and/or personalised by you, consequently, you may not cancel the order once you have placed it and no refunds can be offered. In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the rollerbanners.co.uk reseller. Please refer to our Terms & Conditions.

Rollerbanner.co.uk shall not be liable for indirect loss or third party claims occasioned by delay in completing the work or for any loss to the customer arising from delay in transit, whether as a result of Rollerbanner.co.uk negligence or otherwise.

If there is a delay in the delivery of your parcel or we otherwise fail to deliver the package, our liability is limited to the cost of obtaining replacement goods of a similar description and quality, less the price of the Goods. However, we will not be liable to the extent that any failure to deliver was caused by an Event Outside Our Control, be that a delay in the courier delivering or because you failed to provide an adequate delivery address or instructions.  

Insofar as is permitted by law where work is defective for any reason, including negligence, Rollerbanner.co.uk liability (if any) shall be limited to rectifying such defect. Where Rollerbanner.co.uk performs its obligations to rectify defective work under this condition the customer shall not be entitled to any further claim in respect of the work done nor shall the customer be entitled to treat delivery thereof as a ground for repudiating the contract, failing to pay for the work or cancelling further deliveries. (c) Nothing in these conditions shall exclude Rollerbanner.co.uk’s liability for death or personal injury as a result of its negligence.

If your item arrived damaged, please report this to us within 24 hours of delivery. If the damages are reported past 24 hours we will be unable to refund any damages.